FAQs
VacationPort is the industry leader in delivering the most comprehensive digital marketing solutions to suppliers, travel agents and their consumers. Our reach is the most extensive in the industry and we are proud to call the leading cruise lines, tour wholesalers, vacation packagers, consortia, and host agencies our partners. We power over 6,000 agent websites with more than 6 million unique consumer shopping sessions every month. For more information please contact our Sales team here or call (503) 626-7766 option 1.
VacationPort offers a wide array of products for both Agencies as well as Suppliers.
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ESP: Social Media Posting for Travel AgentsDeveloped exclusively for travel agents, ESP is an innovative social media posting service where relevant content is selected by social media experts and queued up to post on your business Facebook page at pre-specified times each day.
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NexCite: A Complete Website SolutionA fully hosted, user friendly, customizable website solution, with agency-controlled content from nearly 100 leading leisure travel suppliers, fully branded and personalized.
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VacationPort: Integrated Website Shopping ToolA powerful leisure shopping engine and e-marketing program, VacationPort fully integrates into your website with content you control from nearly 100 leading leisure travel suppliers.
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Supplier PartnersDelivering Rich Content to Travel Agents and their Clients Offering industry supplier’s access to distribute their product via unique marketing channels: consortia extranets, websites, social media platforms and additional e-commerce options.
Absolutely, our products are designed to work for both home agents as well as host agencies. Most commonly home agents will use a combination of ESP and VacationPort or NexCite.
Absolutely, many of our programs are designed for host agencies. Our programs are the complete website solution designed to give flexibility and control to the Host and provide an individual website for each independent agent.
VacationPort is a powerful leisure shopping engine and marketing program that is fully integrated into your own personally developed website. NexCite is a fully hosted, customized website solution, with agency-controlled content from nearly 100 leading leisure travel suppliers, fully branded and personalized. VacationPort is typically the best solution if you already have a website and a webmaster. NexCite is typically the best solution if you currently do not have a website, or are looking to totally change your website solutions. It also doesn’t require any knowledge of HTML as it includes an easy-to-use administrative area.
Yes, VacationPort is a powerful leisure shopping engine and marketing program that is fully integrated into your own personally developed website.
You are unable to book through NexCite and VacationPort however you can add any links that you like to your site, including cobranded supplier booking links.
We take care of all of the content that is filtered to your site on a daily basis. Our content team updates the supplier content as often as we receive it. When you first sign up for your new website, our support team will help you setup and customize your website. Once your website is up and running we’ll hand access over to you and you are able to fully maintain your website on your own. Our websites are built on a user friendly template based platform that allows for easy editing and maintenance. Of course, our support team is always available to help and assist you with any changes you need to make to your website.
Yes, our websites are built on a user friendly template based platform that allows for easy editing and maintenance of your website. Of course, our support team is always available to help and assist you with any changes you need to make to your website.
Absolutely. Our websites are designed to be very user friendly and editable. Once the website is complete, you have full access to customization and editing. We offer trainings as well as a complete editing guide to assist you. View the editing guide here.
Yes, please contact our Support Team at Support@passportonlineinc.com or call (503) 626-7766 option 2 for training resources.
To log in to your site click here. and use the login credentials you received upon completion of your website. If you have lost or don’t remember your login credentials please send a request into Support@passportonlineinc.com.
Every site has reporting and site statistics built into the internal administration portion of the site. To access these, log into your site and select reporting. For more detailed instructions click here.
Yes, your website has many features that can be customized. You can add images, text, links, change your background, theme, colors and also control what supplier content will display. Our customers have successfully set up more than 25,000 custom pages and many have created custom sites dedicated to their specialities. For more information on customizing your site click here or contact support at Support@passportonlineinc.com
Yes, we encourage you to! For more detailed instructions click here.
Our websites are mobile friendly and responsive.
Absolutely. We have content that is updated daily from over 100 popular suppliers.
Absolutely, we have content from over 100 suppliers that you are able to choose from. Selecting preferred suppliers or adding co-branded or affiliated links to your website are a great way to ensure your preferred suppliers are featured on your site. We also have tools enabled to automatically support the preferred suppliers of your consortia, just let us know!
Preferred suppliers are the suppliers you’d like to feature in travel content that displays on your website. You are not required to select preferred suppliers but this is an option if you have suppliers you do most of your business with. For instructions on how to set this up, click here.
Co-Branded or affiliate links are links that come directly from suppliers that can be added to your page. This is a great way to incorporate suppliers that we may not have content for or that you’d like to highlight. Often, they also have an option for your customers to be able to book online with them. To get these you’d request them from the supplier and we can add them to your page. For more information or examples please contact support at Support@passportonlineinc.com
Although we don’t currently have a blog feature, we have many ways to connect your blog to your site. We can create a link that goes directly to the blog or embed the blog directly on the site.
SEO is short for Search Engine Optimization. It is the process of getting traffic from the free, natural search results on search engines. All major search engines such as Google and Yahoo have primary search results, where web pages and other content such as videos or local listings are shown and based on what the search engine considers most relevant to users.
We do, our websites are built to support SEO and different online analytics. We are not an SEO company but we have tools built in to help support your SEO goals.
Make sure that you have good titles for your pages. Write something unique, rather than the included default text, for the Home, Cruises and Vacations page.
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Add your city, state and zip code in your site footer.
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Add ALT text to your images. Add some headlines to your text. Headlines will be pre-formatted to stand out from regular text, and are coded in such a way that search engines are able to “read” them.
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Check your spelling and grammar! You don't want to drive away clients who have come to your site because of simple, preventable errors!
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Complete Google's site verification (make sure to choose the verify by META tag option!)
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Update your about us page to list your specialties and where you've been recently. Show your clients why they want to book their vacation through you.
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Create a new page to keep clients coming back. Maybe a weekly specials page, or a tab for some of the various cruise line/vacation packagers weekly deals (Some ideas include: Royal Caribbean Sales Event, Celebrity Exciting Deals, Holland America Flash Fares, Norwegian Cruise Lines Weekly Deals, Carnival Spotlight, Silversea Luxury on Sale, Rockwell Weekly Deals, Pleasant Holidays Weekly Deals).
Google Analytics is a web analytics service offered by Google that tracts and reports website traffic. For information on adding Google Analytics to your site, please click here.
Meta tags are a great way for webmasters to provide search engines with information about their sites. Meta tags can be used to provide information to all sorts of clients, and each system processes only the META tags they understand and ignores the rest.
A site map is a directory of your website. Search engines can use the site map in order to improve their indexing of your website. A site map is automatically generated for you as you edit your site. For more information please click here.
This is something that commonly happens when you start a new website or purchase your domain. This is something that you can choose to do but we would encourage you to try to improve your SEO on your own first. If you decide you would like to go with a 3rd party company we would encourage you to do a bit of research on the authenticity of the company as well as their background.
Developed exclusively for travel agents, ESP is an innovative social media posting service where relevant content is curated by social media experts and queued up to post on your business Facebook page at pre-determined times each day.
Due to the restrictions of those programs, currently ESP cannot post directly to your Instagram or Twitter. However, many agents choose to share the posts directly from their business page to other social media accounts that they own.
Due to different security features within Facebook, you are required to reauthorize 3rd party programs accessing your Facebook page from time to time. Often, if you haven’t noticed any recent posts, all you are required to do is reauthorize your ESP account. To do this, you’ll simply log in to https://esp.espsocialmedia.com/Login. and enter in the same log in credentials you used to start your account initially. For more information click here. If you need help finding your login ID or password please send in a request to Support@passportonlineinc.com
Generally ESP posts are available for viewing 2-4 days in advance. To preview those posts, log in to https://esp.espsocialmedia.com/Login and select Manage Posts. This will allow you to preview all of the posts that are queued as well as see the dates and times they are scheduled to post. For more information click here. For more information click here. If you help finding your login ID or password please send in a request to Support@passportonlineinc.com
Yes, you can decide to block any post from your page. To do this, you’ll simply log in to https://esp.espsocialmedia.com/Login and select Manage Posts. On this page you’ll see a category titled Opt-Out By and this tells you the date and time you must opt out of the post by. To opt out of a post simply select the green Block button to the right of the post and this will prevent it from sharing to your page. For more information click here.. If you help finding your login ID or password please send in a request to Support@passportonlineinc.com
Typically, ESP will post to your page 2-4 times per day depending on available content. To change how many posts per day will be sent to your Facebook page, simply log in to https://esp.espsocialmedia.com/Login and select Manage Profile and then Edit Profile. On the Edit Customer Profile page, you’ll see an option to enter in the MAXIMUM number of posts that will appear on your page each day.
Unfortunately no, our support team is only able to assist with VacationPort related products.
VacationPort has an in-house support team that is available Monday-Friday from 7 am – 6 pm PST. You can contact our Support Team at Support@passportonlineinc.com or call (503) 626-7766 option 2.
Our support team is happy to help you with your website. Please send requests in to Support@passportonlineinc.com or call (503) 626-7766 option 2.
Our support team is happy to help you with your VacationPort hosted email needs. Please send requests in to Support@passportonlineinc.com or call (503) 626-7766 option 2.
We do not. You will want to use an outside email hosting company. If you need help with the DNS configuration, please let us know and we can help.